Lane listening skills

Effective communication involves good listening skills wherein an equal amount of emphasis needs to be placed on the development of these skills as with reading, writing, and speaking to improve organizational success (Guffey& Loewy, 2017). Three important listening skills that are necessary within a health care setting are, listening completely while paying attention to every nuance, controlling anger, and critical listening. Listening completely while paying attention to every nuance is important of physicians while interacting with patients to obtain critical, high quality information relevant to the patient’s needs (Snyder et al., 2011). It may be necessary for physicians to utilize an EHR system while collecting this information. Maintaining patient engagement by keeping eye contact and using appropriate body language are key components in strengthening the patient/provider relationship. Health informaticians involved in EHR design and implementation can promote patient centered care by designing a user-friendly interface for the physicians to easily input collected information allowing them to focus on the patient and improve the quality of care delivered.

Controlling anger or frustration is important of health informaticians involved in the education of physicians when implementing a new EHR system into practice. There may be concerns about workflow integration and the potential for undesirable affects that cause dissatisfaction during training that needs to be managed (Hersh et al., 2014). According to Guffey and Loewy (2017), critical listening means to judge and evaluate what you are hearing while maintaining an open mind and providing affirming statements even when disagreeing. This is important for health informaticians when working with a multidisciplinary team of professionals on projects. It is important to understand the values of each team member and learn from other professions which in turn can develop the skills of the health informatician (Holden et al., 2018).

Don't use plagiarized sources. Get Your Custom Essay on
Lane listening skills
Just from $13/Page
Order Essay

There are several types of communication channels that can be utilized for information exchange which can impact the clarity of the message being conveyed (Guffey& Loewy, 2017). To avoid ambiguity and misunderstanding, attention needs to be placed on the richness of the communication media chosen which increases communication effectiveness and the ability to apply these important listening skills. For example, during internal communication a face-to-face conversation meeting will have a higher media richness than a written letter or email because emotions can be interpreted and listening skills can be applied to the conversation. A disadvantage with this type of communication forum is that it is difficult to recall specific details.

Face-to-face meetings may not always be available so utilizing alternatives such as virtual meeting platforms will be more effective as video conferencing can still offer delivery of nonverbal cues and can yield a more powerful message (Guffey& Loewy, 2017). When communicating externally with customers or the public, email is generally the communication channel chosen over handwritten business letters sent by mail due to the time constraints of conducting business and it being more economical. Depending on the relationship with the customer it is more courteous to send email communications prior to phone calls. Furthermore, the customer may not always be available by phone. The disadvantage to email is that it may seem impersonal and does not offer immediate feedback. No matter the form of communication chosen, it is important to maintain a professional image. Be polite, courteous, and respectful within the workplace.


The Homework Labs
Calculate your paper price
Pages (550 words)
Approximate price: -

Our Advantages

Plagiarism Free Papers

We ensure that all our papers are written from scratch. We deliver original plagiarism-free work. To guarantee this, we submit all work alongside a plagiarism report.

Free Revisions

All our papers are completed and submitted before the deadline. We ensure this to provide you with enough time to go through the work and point out any sections or topics that may need revision or polishing. We provide unlimited revision services for free.


All papers have a title page providing your personal and institutional information. We do not charge you for this title page.


All papers have a bibliography or references page. This page is a requirement for academic and professional documents. We provide this page at no cost for all our papers.

Originality & Security

At Thehomeworklabs, we guarantee the confidentiality and security of your information. We value our clients and take confidentiality seriously. All personal information is treated with confidentiality and stored safely to ensure that no third parties gain access to it. We also provide original work and attach an originality/plagiarism report alongside all papers.

24/7 Customer Support

Our customer support team is available 24/7 to provide you with any necessary assistance when you need it. You can contact us at any time, day or night, via email or through the live chat button.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

We provide our customers with the best experience in the academic and business writing field.


Flexible Pricing

We provide the best quality of service at affordable prices. We also allow our clients to make partial payments for their orders. You can also contact our customer support team in case you need to discuss a different payment plan.


Admission help & Client-Writer Contact

We realize that sometimes clarification is necessary to ensure that quality work is done. Therefore, we provide a button for clients and writers to communicate in case some clarification is needed.


Paper Submission

We ensure that we submit all papers ahead of their respective deadlines. This allows you to go through the documents and request any revision, corrections, or polishing before the paper is due.


Customer Feedback

We encourage customer feedback, positive or negative. We can identify the various areas that we need to improve to provide even better services through your feedback. Please feel free to give us feedback.