Communication to Avoid and Handle Conflict

Interview Step 1: Communication to Avoid and Handle Conflict


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For this class, you can consider yourself as being employed by the company of your choice. Within your company, you are being considered to lead a large workplace project (you can imagine the project as whatever you want it to be for the purposes of your answers to the assignments in this course). Your supervisor is conducting a series of in-depth interviews to identify who is the best fit to lead this project – from communication ability, to leadership, to listening skills.

Your Assignment

The first part of your interview, your supervisor has asked you to come up with a communication plan to help prevent issues during this project, as well as how you would handle potential conflict on your team. Answer the following questions in a Word Document with 1-2 paragraphs for each of the four prompts below:

1. Write a sample email to your team demonstrating your ability to establish expectations for the project in addition to demonstrating your ability to be a respectful and encouraging leader.
2. What is the significance of intercultural communication in a workplace environment?
3. What is the most important thing you can do as a leader when there is conflict on your team?
4. What are ways to avoid miscommunication?If you unintentionally insult a team member and they are visibly upset with you, but do not directly approach you about the insult because of your position as the team lead, what would be your next steps?

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